How To Report Potholes on WhatsApp in Joburg

Rocky Pretorius

Potholes are a huge problem on South African roads. They are left until they are so wide and deep that fixing them becomes a matter of public safety. Potholes can cause serious accidents ranging from burst tires to head on collisions caused by drivers attempting to swerve away from the giant potholes. In fact, they result in millions of Rands in claims every year through the Road Accident Fund due to the number of accidents they cause. Potholes are dangerous because:

  • Motorists swerve to try avoiding potholes which can cause head on collisions
  • Abrupt swerving can cause cars to spin out of control, especially in rainy weather
  • Rain can obscure how big and deep potholes are causing damage to vehicles
  • Deep potholes can cause punctures and even burst tyres
  • Motorists swerving to avoid potholes could potentially knock over pedestrians in urban areas

However, in Joburg, pothole woes may be a thing of the past. The Johannesburg Pothole Patrol is waging a war on potholes in South Africa as one of the first public-private partnerships of its kind in the country. The initiative was spearheaded by DialDirect, Discovery Insure and the City of Johannesburg. The group uses popular messaging app, WhatsApp, as a quick and convenient means for people to report potholes that require swift action.

To report a pothole, follow the simple steps:

  • Save Johannesburg Pothole Patrol as a contact. Their contact number is 084 768 4653 and send a quick hi to accept the system terms and conditions.
  • Send the chatbot a pin with the location of the pothole in question
  • An inspector will investigate the pothole within 10 working days
  • You can check the status of the inspection by messaging the chatbot

Since the launch of the initiative in March, over 50 000 potholes have been repaired, avoiding many unnecessary accidents and/or damage to vehicles.

Has your vehicle been damaged by potholes? Have potholes been the cause of an accident and you are now waiting for your RAF claim payout? Apply for an advance on your settled RAF claim on our website to get the money due to you in a matter of days instead of months (or years!)